Returns & Lifetime Care
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed takes possession of the equipment.
To exercise your right to return, please inform our concierge team through a formal statement.
Email: fit@ax.com
We will reimburse you within 30 days of receiving the return. We use the original payment method, and you will not incur any additional fees for this reimbursement.
Return Eligibility:
To ensure your gym equipment is eligible for a return, please confirm:
Bought within 30 days
In original packaging
The following goods cannot be returned:
Custom-built equipment tailored to your specific gym dimensions.
Consumable wellness products that deteriorate after significant use.
Personal hygiene items like yoga mats if the seal is broken.
Professional installation services that have already been completed.
We reserve the right to refuse returns of any equipment that does not meet the above conditions at our sole discretion.
Shipping
You are responsible for the cost and risk of returning goods. Send to:
Elite Way, Austin, TX
We are not responsible for damaged items in transit. We recommend insured mail. Refunds require receipt of goods or proof of delivery.
Gifts:
If the item was a gift, you will receive a credit for the value of your return. Once the product is received, a digital credit will be sent to you.
If the item wasn't marked as a gift, or the giver had the order shipped to themselves, the refund will be sent to the gift giver.
Contact Us
Questions? Email our wellness concierge: care@apex.com